Ĭlark, M., Newman, M.W., Dutta, P.: Devices and data and agents, oh my. In: Proceedings of the 2019 on Designing Interactive Systems Conference - DIS 2019, pp. Ĭho, M., Lee, S., Lee, K.-P.: Once a kind friend is now a thing. MIT Press, Cambridge (2000)Ĭhaves, A.P., Gerosa, M.A.: Single or multiple conversational agents? In: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems - CHI 2018, pp. Taylor and Francis (2013)Ĭallejas, Z., Griol, D., López-Cózar, R.: A framework for the assessment of synthetic personalities according to user perception. īurns, R.C., Kaufman, S.H.: Action, Styles, and Symbols in Kinetic Family Drawings (K-F-D): An Interpretive Manual. In: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems - CHI 2019, pp. Taylor & Francis (1993)īranigan, H.P., et al.: The role of beliefs in lexical alignment: evidence from dialogs with humans and computers. Accessed June 2021īaber, C., Noyes, J.: Developing Interactive Speech Technology. KeywordsĪmazon: Alexa for Smart Home Devices (2021). Based on these findings, we suggest that environmental factors be considered significant in designing CA persona. We found that the participants drew not only the CA but also the environment surrounding the CA, and the perception of the environment influences the expectation and intimacy with the CA. We asked 34 smart speaker users to draw what the CA looks like.

Therefore, in this paper, we aim to understand user perceptions through a drawing approach.

To reduce the gap, previous studies explored the mental model related to the user’s expectation for designing a CA through a verbal approach such as an interview, but this was insufficient because the mental model can contain abstract images that are difficult to express in words. Although conversational agents (CA) have increased in the control of smart devices, recent research has revealed that the frequency of interaction with agents decreases over time due to a gap between the user’s expectations and the actual experience.

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